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Saturday, July 13, 2013

Follow Up: New Car Drama

This is a follow up post to a review I posted earlier this week regarding my experience buying a new vehicle from Crown Chrysler Dodge Jeep Ram in Greensboro, NC. You can read the original post here: http://www.gsofamilies.com/2013/07/shopping-local-crown-chrysler-dodge.html

The day I posted my review here on the GSOFamilies blog, I also shared the link via social media to the dealership:
My motives: to let them know I was displeased, but also to share my experience with anyone researching the dealership, with the hopes that what happened to me, won't happen to anyone else. Even shopping at the same dealership, being armed with knowledge is powerful, and having a heads up on what to look out for is advantageous to a shopper.

Shortly after my posting on Facebook, I received a response to my comment from Brian DeFord, the General Manager of the dealership:
I contact him via email, provided him with my telephone number, and waited for his phone call. That same evening, Mr. DeFord called me and we spoke for approximately 15 minutes regarding my experience at the dealership. He was very nice, very attentive to my concerns, and assured me that the experience I had should not have happened and that they specifically train their staff to ensure that problems like what I experienced do not happen. He listened to my viewpoint, and assured me that he would do whatever possible to make it right for me. I told him that all of my problems had been corrected already, and that I was more concerned that a dealership would purposefully participate and encourage such underhanded business. He confirmed that he would address all of my concerns with his staff, and asked if I would be willing to allow him to install the LoJack onto my new vehicle given the confusion regarding the original installation. I agreed, and feel that while I am still wary of the entire situation, I do feel that Mr. DeFord is doing his best to ensure the same problems won't happen again in the future. 

Mr. DeFord followed up to my Facebook post on the dealership's page, and I replied in kind:

Thank you all for reading and your posts, comments, and feedback. The best that can come of this situation is that nobody experiences what I did - knowledge is power! 


This is a follow up post to a review I posted earlier this week regarding my experience buying a new vehicle from Crown Chrysler Dodge Jeep Ram in Greensboro, NC. You can read the original post here: http://www.gsofamilies.com/2013/07/shopping-local-crown-chrysler-dodge.html

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